The T3 Family: What Makes Us the Best Pipe Lining Supply Company for Small Businesses
Today’s small businesses need more than just an order form from their suppliers. And in the world of trenchless pipe repair, it’s even more important to have a company that makes it simple to keep your business running smoothly.
To find the best pipe lining supply company for small businesses, you’ll need more than just good prices. We know this from our own experiences before we started T3. Small, family-owned businesses require different types of support and customer service, and most big suppliers simply don’t offer what small businesses truly need.
But at T3 Lining Supply, we’ve dedicated ourselves to making family-owned businesses better by offering better service, products, and training than almost every other supply company.
Small Business Roots
From our start, we’ve been small business people. Our team is made of people who have run their own businesses, as well as worked with big-name companies. And we’ve seen the difference in how things run when small plumbing businesses work with big suppliers. More often than not, smaller businesses are left without the support they need to make their new service profitable and practical.
At T3, we want to be the best pipe lining supply company for small businesses. That starts with people who know how small businesses work. Everyone on our team knows how different the needs can be for family-owned businesses, and we keep those needs at the center of everything we do.
Customized Training for Every Business
Training is key to growing a successful trenchless repair business. But most suppliers either provide only basic training or no training at all. For small businesses, this could mean starting your new service without the knowledge you need to get a job done right.
We never want a family-owned business to feel like they don’t have the tools and knowledge to succeed. So our training program is customized to fit the specific needs of each business we work with. We can train at our own facilities with our state-of-the-art equipment, but we can also train wherever you’re located, and on the equipment you’ll use every day.
A one-size-fits-all training program isn’t realistic in an industry that comes with new challenges from one day to the next. That’s why we’re dedicated to meeting you where you are, helping you with your concerns, and building your team’s expertise.
Quality-First Commitment
Pipe lining supply companies provide much of the same materials and equipment, and almost all suppliers provide basic ASTM and safety information. But that information is the minimum requirement for trenchless repair equipment and materials. When the strength and durability of the materials aren’t clear, the newly repaired pipes could need additional repairs if they aren’t installed correctly. For small plumbing businesses, this means a lot of extra time and cost.
We aim to do better for our customers. Every resin and liner goes through extensive third-party testing to determine its curing times, durability, and corrosion resistance so that your business never runs into situations where the repairs need to be redone due to unknown liner properties.
Our technical training expert Kevin Roy works hard to make sure our customers know what they’re working with.
“We're pretty transparent with the testing that we're doing on our resin, and we're actively pursuing testing on it. There are a lot of companies out there that are very hesitant to send out documentation on their resin.”
We stress test for every variable, outline all the environmental factors that could affect curing times, and determine the types of chemicals that our resins can handle before we sell a single unit.
And for small businesses, that makes it easier to confidently install pipe liners in any situation without the worry of wasting time and money, and without concerns over the reputation of your business.
“There are few resins that have really been tested for all the variables, and ours is one of them,” says Kevin. “We’ve required quite a bit of third-party testing to make sure that our resins will not only cure and look great on day one, but that they'll actually provide a 50 year projected life on these liners.”
Family-First Philosophy
Family-owned businesses are family-first businesses. And T3 puts that family-first philosophy into practice every day by helping your family business meet the needs of your customers. When you place an order, we’re personally working to fulfill it. And when there’s an emergency need, our team is ready to go the extra mile to make sure your business keeps running.
Marco Santoyo, our operations manager, has made it his mission to help family businesses in his West Coast region.
“One of T3’s goals is to help the little guy. We’re providing the help they need, good prices, and build a relationship with these business owners. We are a small family-owned company, so we like to help other family-owned companies.”
Exceptional Customer Service and Support
Our customer support is unlike almost any other pipe lining supply company you’ll encounter. When you join the T3 family, you get our personal cell numbers—not a call center or answering machine. You can call us any time, day or night, to get help with a challenge on the job.
“I have received phone calls at one in the morning from a plumber telling me he got stuck or is struggling with his equipment,” says Marco. “We give some suggestions, guide them from point A to point B, and help them get through the problem right then. That plumber is calling back the next day thanking us for fixing the problem.”
According to Marco, It’s just part of our regular customer support.
“We are available 24-7 for anything that these guys need. We’re ready to give them the advice they need, whether it’s from our own experience or from other customers who we’ve worked with.”
Kevin agrees.
“We have our cell phones on us all the time, and we're constantly answering calls from customers on their second, third, all the way up to their hundredth job. Every job presents a unique circumstance, and you don't know how to tackle it until you've done it before. Between the guys that we have here at T3, one of us has likely seen that exact scenario before, and we can provide a solution based on the last time we encountered it.”
Our everyday standard of service is miles beyond the industry expectations because we understand our customers’ needs go beyond just buying supplies. If you want the best pipe lining supply company for small businesses, your search should start at customer satisfaction. And we’re confident that you’ll find T3 at the top of the list.
Your Success Is Our Pursuit
Our customers know it: everything we do is in the pursuit of helping your small business be successful. From some of the most thorough benchmarking standards in the industry to outstanding customer service, you won’t find another pipe lining supply company like T3.
If you’re ready to work with a business that treats you like part of the family, contact us to see what we can do. We promise you’ll find the best pipe lining supply company for small businesses in the nation!